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Guest FAQs

Check-in time is at or after 4:00 PM. 

Check-out time is promptly at 11:00 AM. 

Guests must check out no later than 11:00 AM on the day of departure if no previous arrangements have been made and approved for a later check-out. Guests who remain in the vacation rental for any period past their check-out time will be charged a fine of $100 per hour.  It is important that guests check out on time so that management can have the proper time to clean and prepare the home for the next guests.

Please contact Red Rock Vacation Rentals within 24 hours of arrival for early check-in authorization or within 24 hours of departure for late check-out authorization. There is a $25 an hour fee for an early check-in or late check-out.

The Desert Color Resort Fee is required at booking and is based on the occupancy of the rental. This fee allows the guests in your party (staying in the vacation rental) to access all of the amenities within Desert Color.

The Shores Resort Pool Hours:

March-October

10 AM - 10 PM

November-February

10 AM - 9 PM 

The Lagoon is open year-round for swimming from 10 AM - 30 minutes past sunset. 

Pool towels will be provided at The Shores Resort.

Towels to be used in the lagoon area will be provided inside of the vacation rental. These towels are for lagoon & beach use only and are not to be taken to any nearby lakes, rivers, or water parks. *Towel service is only available at The Shores Resort pool and resort towels can not be brought down to the lagoon.

For safety reasons, swimming and water vessels are permitted only until 30 minutes after sunset. 

Only guests staying at the vacation rental will have access to community amenities. This does not include family members, friends, or visitors that are not sleeping in the vacation rental.

When at The Shores Resort and the Lagoon, everyone over the age of 8 MUST be wearing a guest wristband, with no exceptions. Wristbands must be worn and visible to our staff at all times while accessing the pool or Lagoon. Guests will receive their wristbands in the unit before they check in. Owners/residents are responsible for their own wristbands and any of their guests accompanying them during their stay.

Yes. If a guest would like to bring their own vessel to The Lagoon they may. They will just need to get that vessel registered with a pool and beach attendant. The registration fee is $12 per vessel.

Yes. If guests would like to bring their own beach chairs, towels, umbrellas, etc. to the lagoon they may. Tents are not allowed.

Cancellations made 60 days or more before check-in qualify for a full refund. Cancellations made between 59 and 30 days before check-in will receive a 50% refund of the reservation total. If a guest has only paid for 50% of the reservation at this point, there will be no refund of what has been paid. Cancellations made 29 days or less before check-in are non-refundable.


Please note: If you have booked with Airbnb, Marriott Homes & Villas, or an Expedia Partner, please contact the company that you booked with directly to cancel your reservation. VRBO reservations can be canceled through Red Rock Vacation Rentals.

No. Pets are not allowed in vacation rental properties unless the property is designated dog-friendly. The dog fee is an additional $150 per reservation.

You can easily view our dog-friendly properties by hovering on the Vacation Rentals tab, and then clicking "Dog-Friendly Rentals".

No. Smoking or vaping in the vacation rental, on the patio, or in the garage, is not allowed. There are no designated smoking zones in Desert Color. If you must smoke, you are required to do so outside of the community. Violating this policy will result in a $500 fine and all additional cleaning fees required to remove all traces of smoke.

The following fees are included in the total price: accidental damage protection fee, cleaning fee, and the Desert Color community resort fee.

All vacation rental properties in Desert Color are key-less entry. Guests will receive door access codes via email prior to the arrival. Please contact Red Rock Vacation Rentals (435-703-9339) for any issues getting into a vacation rental property.

Yes. Every vacation rental is stocked with items such as basic toiletries, trash bags, detergent, linens, and towels. How quickly you go through our complimentary items will be dependent on the number of people staying in the vacation rental and the duration of the stay. When supplies run out, we encourage you to purchase supplies for the remainder of your stay.

No. Please ensure that the number of guests staying in the vacation rental does not exceed the sleep count listed for that property.

Yes, on the Northeast side of the community there is a dirt area for trailer, boat, and RV parking. Street parking is also allowed on public streets.

Yes. If the guest has the broken wristband with them, we will provide a replacement for free at the Welcome Center. If they have lost the wristband, we will charge them $10 per wristband replacement.

Yes, the pool is heated to 85 degrees year-round, and the hot tub is heated to 101 degrees.

The Lagoon is never heated. Please see the current Lagoon temperature on the homepage of this website.