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Guest FAQs

Check-in time is at or after 4:00 PM. 

Check-out time is promptly at 11:00 AM. 

Guests must check out no later than 11:00 AM on the day of departure if no previous arrangements have been made and approved for a later check-out. Guests who remain in the vacation rental for any period past their check-out time will be charged a fine of $100 per hour.  It is important that guests check out on time so that management can have the proper time to clean and prepare the home for the next guests.

Please contact Red Rock Vacation Rentals within 24 hours of arrival for early check-in authorization or within 24 hours of departure for late check-out authorization. There is a $25 an hour fee for an early check-in or late check-out.

The Desert Color Resort Fee will be required at booking when the community amenities (The Shores Resort & Lagoon) are available.

The Shores Resort Hours: 4:00-8:00 PM

Pool towels will be provided at The Shores Resort.

Towels to be used in the lagoon area will be provided inside of the vacation rental. These towels are for community use only and are not to be taken to any nearby lakes, rivers, or water parks.

Cancellations made 60 days or more before check-in qualify for a full refund. Cancellations made between 60 and 30 days before check-in will not receive a refund on the initial payment. Cancellations made 30 days or less before check-in are non-refundable.


Please note: If you have booked with Airbnb or an Expedia Partner, please contact the company that you booked with directly to cancel your reservation. VRBO reservations can be canceled through Red Rock Vacation Rentals.

No. Pets are not allowed in vacation rental properties unless the property is designated pet-friendly. The pet fee is an additional $150 per reservation.

No. Smoking or vaping in the vacation rental, on the patio, or in the garage, is not allowed. There are no designated smoking zones in Desert Color. If you must smoke, you are required to do so outside of the community. Violating this policy will result in a $500 fine and all additional cleaning fees required to remove all traces of smoke.

The following fees are included in the total price: accidental damage protection plan, cleaning fee, and the Desert Color community resort fee.

All vacation rental properties in Desert Color are key-less entry. Guests will receive door access codes via email prior to the arrival. Please contact Red Rock Vacation Rentals (435-703-9339) for any issues getting into a vacation rental property.

Yes. Every vacation rental is stocked with items such as basic toiletries, trash bags, detergent, linens, and towels. How quickly you go through our complimentary items will be dependent on the number of people staying in the vacation rental and the duration of the stay. When supplies run out, we encourage you to purchase supplies for the remainder of your stay.

No. Please ensure that the number of guests staying in the vacation rental does not exceed the sleep count listed for that property.

Only guests staying at the vacation rental will have access to community amenities. This does not include family members, friends, or visitors that are not sleeping in the vacation rental.

Street parking is allowed on public streets, however, there is no designated on-site boat, trailer, or RV parking areas.

Block Storage, our preferred partners for additional storage, offer storage units for $10 a day! Block Storage is located in Hurricane, Utah, and is conveniently close to Quail Creek and Sand Hollow State Parks. Please call 435-414-9989 to reserve your spot!